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The orchestra pit, where our orchestra plays, is located in front of the seating, under the stage. The Orchestra level is the entire lower level, closest to the stage. You can purchase Boston Ballet merchandise online at or at the Boston Ballet Shop at the Citizens Bank Opera House during performances of The Nutcracker. Where can I buy Boston Ballet merchandise? Outside food and beverages are not permitted. Beverages may be brought into the theater to enjoy while watching the show snacks are allowed only in noiseless cups sold in the theater. Light snacks and beverages are available for your enjoyment in the lobby before the performance and during intermission. Coat check is available at every performance for $5 per item payable with a credit/debit card only. Is there a coat check?Ĭoat check is located on the Grand Lobby level near the entrance to the theater. If you’ve lost something at the theater, please contact the Citizens Bank Opera House directly at 617.259.3400. If you need cash, the closest ATM outside of the Citizens Bank Opera House is a Citizen’s Bank branch located on Lafayette Street. We accept Visa, MasterCard, and American Express. All concessions and Shop purchases can be made with a debit or credit card. There is an ATM in the main lobby of the Citizens Bank Opera House, but it is only accessible with a ticket. Information on the Citizens Bank Opera House weapons policy. Please note that backpacks and large bags are not permitted inside the theater and must be checked at coat check as a courtesy to fellow patrons. Venue information Why is my bag searched at the Citizens Bank Opera House ?īoston Ballet and the Citizens Bank Opera House strive to maintain a safe, comfortable, and respectful environment for all patrons. The Citizens Bank Opera House has put security measures in place including security officers and a bag check upon entrance. Information on our Box Office at 19 Clarendon Street is found here. Sun, 3 hours prior to the first performance of the day–4 pm (until 6 pm during The Nutcracker) Boston Ballet Box Office Tue–Sat, 3 hours prior to the first performance of the day–8 pm Please note, the Citizens Bank Opera House Box Office is open on performance days only to purchase Boston Ballet tickets. View the Citizens Bank Opera House Seating Map Citizens Bank Opera House Box Office You must enter the entire address, including zip code